Please read these conditions carefully before visiting or shopping on the Website.
By visiting or shopping on the Website you (referred to as “you”, “customer”, “user” or “buyer”) acknowledge and agree to accept these Terms and Conditions. Where “company” to be considered as “XERTZ LTD”.
You must register as a member on the Website in order to shop, to use some services and to enjoy special promotions and activities. For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.
In accordance with regulations customers must provide valid and accurate data. All consignee names, address and payers name should be valid. In certain countries the consignee may have to submit their ID or passport to clear the package or for payment verification purpose. Customers are solely responsible for the accuracy of data that they provide on the Website. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, Company will not be held responsible and will not offer any compensation in such cases.
Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. If such a situation occurs Company will not accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. Likewise customers cannot benefit from any bugs or mistakes affecting the website. Any such benefits will be considered unjust and customers will be obliged to immediately waive them. The information displayed is considered as an invitation not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Given the popularity and/or supply constraints of some of the products offered on the Website, Company may have to limit the number of products available for purchase. Company reserves the right to change quantities available for purchase at any time, even after you place an order.
Following order dispatch, transportation is the sole responsibility of third-party Logistics Company. During this stage, full ownership of the product(s) belongs to the buyer; therefore all associated liability and risks during transportation shall be borne by the buyer.
Customers can cancel their order at any time prior to shipping; please contact our service. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our warranty and return policy comes into effect.
Shipping times displayed on the Website refer to the estimated dispatch time of the packages. Since the actual delivery of your order can be impacted by many events beyond Company’s control we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. Company cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.
There may be occasions when Company confirms your order but subsequently learns that it cannot be supplied to you. In the event company cannot supply a product you ordered in a timely fashion, Company will contact customers and offer to cancel the order and refund the Purchase cost in full. We try to make the delivery process as simple as possible and it is able to send your order either to your home or to your work place. We can ship to PO Boxes via all shipping methods, except for expedited shipping methods, as signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses. Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as festivals and events please allow extra delivery time. During those special occasions, we will provide notices to reflect possible delays.
Customers are responsible for providing complete and accurate shipping addresses.
Company cannot make changes to your shipping address once a package has been shipped, and Company is not liable for packages lost due to incomplete or inaccurate addresses. Company cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. Company can neither be held responsible for any import tax that may occur and it is the customer’s sole responsibility to pay this fee, if any. Kindly note: that shipping guarantee does not cover any customs issues, including but not limited to, goods being destroyed or confiscated due to their illegal status in any given destination country. If the buyer refuses the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.
All orders reported as “delivered” by shipping companies are considered delivered. Company cannot be made liable of non-delivery in this case. If the address to which the package is sent to and other contact information are the correct address and contact information as provided by the customer, Company cannot be held liable if a package is returned. Whatever the customer orders is what will be shipped. We cannot be held liable for the customer receiving the wrong item if they placed the wrong order.
All non-receipt of orders must be reported within 3 months from the date the item is shipped to you. This applies for flat rate shipping, priority mail and standard shipping methods. All expedited delivery issues must also be reported within 3 months from the shipment date. After this time We will no longer be able to investigate and no compensation will be offered. Please note that this policy does not apply to packages sent via expedited shipping methods that are shown as delivered on the shipping company’s tracking website.
If when you receive your product(s), you are not completely satisfied you may return the items to us within 7 days for refund (the return Freight should be paid by yourself, and we do not accept cash on delivery). Returns will take approximately 5 working days for the Process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and must include, along with all packaging materials, manuals, blank warranty cards and gifts, plus all accessories and documents provided by the Company.
You must first contact us for returning issue. Shipping back to Company is paid for by the customer. We are in general unable to refund you postal fees. Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s own expense. By default, the refund amount cannot exceed the original order amount paid to Company. Company is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by Company.
Discounted or end of line products can only be returned for repair. No refunds or replacements will be made. Product Descriptions While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or Update information at any time without prior notice. If a key product specification is changed after you place an order within seven days, you can cancel and return the order for a full refund.
Every contract will be stored for a period of three (3) years from the placement of the order. Customers can access their contracts, as well as the T&C in force at the time, during such term.
Prices and availability of items are subject to change without notice.
Applicable Law These conditions are governed by and construed exclusively under United Kingdom law without regard to conflicts of laws principles.
Note : Newsletter subscription on the registration page checked by default. Company respects customer privacy.
Although Company will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members. Unacceptable behavior directed towards Customer Service staff or Company may, for example, include any of the following:
Examples include :
Any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.
Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies. Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time lines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures.
Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.
Excessive number of complaints compared to the total purchase value history. For such behavior, complainants may be advised and formally notified of the following:
Note : Live Chat and telephone services are exclusively presale channels. We do not resolve after sales complaints over Live Chat or via phone. For the after sales issues please contact us and submit a ticket.
All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by Company and are protected by international copyright laws.
Logos, icons, graphics and Website names are trademarks registered by Company or its affiliates. All the registered and unregistered trademarks shall not be used by you or any third party for any business purposes other than in connection with Company. Other trademarks which are not owned by Company are the property of the respective owners.
License and Site Access :
Company grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from Company.
Company Marketing Correspondence :
Following initial registration, and provided they grant their consent, customers are added to our mailing list featuring special deals, coupons and promotions. This allows our customers to take advantage of exclusive discounts. All customers can choose to unsubscribe from our marketing emails at any time by clicking on the link at the email footer.