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Register your warranty

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    • Bass Hunter X2 wired earphone with pillow comfort
    • Bass Hunter Pro premium wired earphone with Deep Bass
    • Duraflex B-10 In-Ear Wireless Flexi Neckband with Silicon Case
    • Repose N02 premium neckband with pillow comfort
    • Clasp S02 Sport Wireless earbuds with powerful audio
    • Calibers W02 True wireless earbuds with Deep Bass punch
    • Shield Z1 Audio Frames with Blue light blocking Lens
    • Optio XZ01 Audio Sunglasses with True wireless stereo
    • Shield Z1 Audio sunglasses with Bluetooth 5.0
    • Ear Tips


Best-in-industry, hassle-free replacement warranty


  • General
  • Query regarding B2B?
  • Where we can find the MAC ID of the product?
  • Where we can find the serial number for registration?
  • How can we register the Xertz product?
  • I have lost my invoice copy, what should I do?
  • I want to register a complaint regarding a product?
  • I am unable to login, why?
  • I want to change my product colour?
  • Payments
  • What is Cash on Delivery?
  • Payment for the order has been deducted from my account, but no order details have been received?
  • Are there any hidden charges when I make a payment?
  • How do I make my payments at
  • Returns & Replacements
  • Who will bear the courier charges for sending product?
  • When will I receive my refund?
  • When are returns acceptable?
  • I have not received my product after replacement yet?
  • What is the procedure after replacement has been placed?
  • My product has not been picked up for replacement yet?
  • What if the item is damaged or you want a replacement?
  • Cancellations
  • How long will it take to complete the cancellation request?
  • How do I cancel my order?
  • Shipping
  • What are you supposed to do if you haven’t received the invoice?
  • Why does the estimated delivery time vary for different items?
  • When can I expect the delivery of my product?
  • Why does the delivery date does not match with the delivery timeline?
  • What are the delivery charges?
  • I want to change my delivery address?
  • How to track your order?
  • Warranty
  • What is covered under warranty?
  • Where customer can get spare parts/accessories?
  • If the product is repairable, then what is the charges?
  • Can Xertz repair or service the out of warranty product?
  • Does the product bought it from retail store will be genuine?
  • Do you provide extended warranty on replaced product?
  • How can I check warranty period?
  • What documents are required for warranty claim?
  • What is not covered under warranty?
  • What is covered under warranty?